All sales are final. We do not issue cash refunds or refunds to the original payment method. Eligible approved returns receive store credit only.

Damaged Goods

If your order arrives damaged, please contact us within seven days of delivery. Include your order number and clear photos of the damaged item and its packaging. Once the return is approved, a prepaid return shipping label will be sent by email.

After the returned item is received and inspected, store credit will be issued for the eligible product value.

Returns Based on Personal Preference

If you are dissatisfied with a product because of its scent, texture, appearance, packaging, or another personal preference, you may request a return within seven days of delivery.

If the return is approved, a return shipping label will be sent by email. The cost of that label will be deducted from your store credit, making return shipping the customer’s responsibility.

Shipping Charges and Store Credit

Original shipping charges are non-refundable. Once an approved return is received and inspected, store credit will be issued for the eligible product value, less the cost of return shipping when applicable.

Return Approval

Please contact us before returning any item. Returns sent without prior approval may not be accepted. Returned items must be in the condition in which they were received.

The Mockingbird Apothecary & General Store reserves the right to refuse returns that do not meet these requirements.