Please accept our sincerest apologies for the repeated review requests; we understand how frustrating that must be. As a small family business celebrating our eighth anniversary this month, we strive to provide the best service possible, but unfortunately, our automated systems occasionally experience technical glitches.
Regarding your order, we were temporarily out of stock of the specific incense you requested. We sent an email regarding a substitution because we truly believed you would enjoy the alternative option, but we clearly missed the mark in our communication. We value your business and hope you can forgive this oversight. Please let us know if there is anything we can do to make this right.
